Savvy Sitter Terms & Conditions
These Terms of Service govern your access to and use of the Savvy Sitter website and any services (the “Services”) offered on the Site. This is a legal agreement between you and Savvy Sitter. (“we”, “us” or “Savvy Sitter”).
By clicking the “I Agree” button on the account registration page or by using the Site, you are agreeing that you have read, understand, and agree to be bound by these Terms of Service.
If you do not agree or are unable to agree to be bound by these Terms and Conditions, do not use the Site or the Services.
We may modify these Terms and Conditions from time to time. When changes are made, we will make the revised version available on this webpage, and will indicate at the top of this page the date that revisions were last made. Your use of the Site or the Services after such posting will constitute acceptance by you of such changes
1.1 The Terms and Conditions herein are a legal binding agreement between you as the client and Savvy Sitter.
1.2 Completion of the following – registering on the Savvy Sitter website, completion of the babysitter and wedding services Booking Form, or the babysitter request form- is instant acceptance of the agency Terms and Conditions.
1.3 The word “SS” refers to Savvy Sitter.
1.4 The word “Client” refers to the person/family using SS services.
1.5 The word “Babysitter” and or “Childcare Provider” and or “Educator” refers to any person that SS introduces to the client.
1.6 The Terms and Conditions are the terms of which SS offers the client access to the services and use of the SS website and agency. By registering with SS the client agrees to abide by these Terms and Conditions. If the client does not agree to abide by these Terms and Conditions, then the client must refrain from using the SS website.
1.7 Posting false, incomplete, inaccurate or illegal information is strictly prohibited and may be punishable by law.
1.8 Unlawful or illegal use will be reported to the proper authorities and may be punishable by law.
2.0 Client Obligations
2.1 Any correspondence, communication either verbally, written or via email is confidential and the client agrees not to disclose to third parties.
2.2 All babysitting bookings must be made directly between you (the client) and SS (the agency).
2.3 No bookings are to be made directly with the babysitter/childcare provider. Should this obligation be ignored the babysitter/childcare provider is legally obliged to inform the agency and the relevant fees will be charged to the client
2.4 The client agrees there is a minimum 3 hour booking fee payable to the babysitter.
2.5 The client agrees to pay the babysitter directly at the end of the babysitting booking in cash, if not
2.6 The client agrees that SS requires our babysitters to be in an occupationally safe environment.
2.7 Where SS (in its absolute discretion) believes that there is sufficient negative feedback or feedback is of a concerning nature regarding the client, then SS will refrain from referring any babysitters or nannies.
2.8 The client agrees to provide transportation home and/ or pay for parking fees if applicable.
2.10 The client agrees to notify the agency immediately if a babysitter has already been introduced to a client via a third party (agency, another website, advert etc.).
2.11 Client agrees that they are the employer of the babysitter – not the agency.
2.12 The client (family) is responsible for workers compensation insurance if the sitter works over 16 hours
3.1 Fees are payable in US Dollars.
3.2 Subscription Renewals and Cancellation. Subscriptions will continue until cancelled by the client. At the end of your Subscription period, your Subscription will automatically renew for the same Subscription period (for example, monthly or annually) at the then-current Subscription rate for the applicable Subscription plan, unless you cancel your Subscription before it renews.
3.3 SS reserves the right to increase our fees at any time.
4.0 Cancellation Policy
4.1 If cancellation of the babysitter is made within 3 hours of start time, a minimum of 3 hours will be charged to the client and forwarded onto the babysitter.
4.2 If any wedding or event care packages are cancelled within 7 days of start date, then an 80% charge will occur.
4.3 SS cannot be held responsible for cancellations or no-shows of a babysitter.
4.4 If the babysitter cancels the day of babysitting, then SS will use best efforts to find a suitable replacement.
4.5 SS reserves the right to cancel immediately any babysitting services if a SS babysitter has been mistreated, working in an unsafe environment or is harmed in any way.
5.0 Refunds & Guarantee
5.1 Although SS endeavors to find a babysitter on request, we cannot always guarantee this will be possible.
5.2 In the unfortunate circumstance where a babysitter cannot be found on the requested date/s no fee will be charged. Unless this booking was made within 24 hours, in which case SS will hold the 3 hour minimum fee and last minute booking fee.
5.3 This full refund also applies if the booked babysitter cancels or no-shows to the booking and a second babysitter cannot be found.
5.4 Although SS has high expectations of our babysitters and we aim to provide you with exceptional, babysitters there is still no complete guarantee of reliability, honesty and character of the babysitter provided by the agency. Any concerns, please contact us immediately.
6.1 By using SS (Agency) the client expressly authorizes SS to collect and publish information about them as detailed in these terms and conditions and the client expressly waive any rights, whether in statute or at common law, to bring any legal action against SS as a result of SS’s publication of such information, whether the client considers that information to be fair and accurate or not.
6.2 SS acts as an agent for the client, not as an employer of the babysitter. Therefore the agency accepts no liability or responsibility for accident, injury, loss, damage or misconduct sustained by the babysitter, clients or any other persons and by employing a nanny or booking a babysitter through SS. The Client agrees to release the agency from any and all liability should any mishap occur.
6.3 SS endeavors to validate the background of our babysitters. We cannot guarantee that all the information is correct. SS conducts thorough checks, conducts interviews, and ensures the babysitters hold or in the process of obtaining current first aid certification.
6.4 The Client is responsible for ensuring that their home contents insurance includes cover for Employers and Public Liability insurance for domestic workers, including childcare.
6.5 SS website does contain links to third party advertisements and links to third party sites. Access to any other Internet site linked to SS website, is at the clients own risk. SS accepts no responsibility for the accuracy or reliability of any information, opinions, or statements made in any third party advertisements or on any third party sites.
6.6 Any outside users from other countries can access this website – SS makes no representation, the client expressly waive any rights whether in statute or at common law, to bring any legal action against SS as a result of SS's publication of content within this website. The clients are responsible for ensuring compliance with all laws where they are located.
7.1 All communication between both parties (Agency & Clients) shall remain confidential.
7.2 SS requires the client to provide accurate details of their address, contact details and full name. 7.3 SS will release account and other personal information only when the above release is appropriate for the function of the website, to comply with the law; enforcement of our terms and conditions; or protect the rights, property, or safety of SS, our users or others. We recommend that you authorize your babysitter to tell a family member or friend where she/he will be, the expected return time and address of the babysitting booking. This is a simple safety measure for the babysitter.
8.1 SS does not sell or rent the client’s personal information or identification to third parties.
8.2 SS does employ other companies and individuals to develop, maintain and improve the website. These people have access to personal information stored within this website in relation to performing their work. This information is confidential and they may not use it for other purposes.
8.3 SS will release information to third parties when we believe this is appropriate to comply with the law, police or fraud investigations, to protect the rights of SS, our IP, our users or others.
9.1 No warranty is given for suitability, honesty and capability, character of any babysitter.
9.2 We make no warranties or representations as to the quality, accuracy or completeness of the
content on the site or the information otherwise provided by any member.
9.3 While SS uses reasonable endeavors to ensure that the site is available 24 hours a day, SS does not make any representations or warranties that your access will be uninterrupted or error free. Access to the site may be suspended temporarily without notice in the case of system failure, web hosting errors, maintenance or repair or any reason beyond our control.
10.1 SS prefers to resolve any disputes via mediation. Please contact us immediately.
11.0 Copyright and Trademarks
11.1 All content on SS website – texts, graphics, images, HMTL codes and other material (collectively the “Material”) are the property of SS. You may not use these materials except as we give you written permission to do so.
12.0 Wedding & Special Event Services
12.1 Following the booking of the wedding & special event service, should the number of children requiring our wedding service increase, a revised booking form must be completed by the client and a new invoice will be submitted by SS. We cannot guarantee that we will be able to accommodate an increase in number of children.
12.2 If the number of estimated children goes over the children: caregiver ratio, for the safety of the children, an additional caregiver will be sought and additional costs will be invoiced to the Client. If however an addition carergiver cannot be sourced, the additional children cannot be admitted into the SS wedding services and must remain in the sole care of the parents.
12.3 No reductions in price of booking will be made for reduced numbers of children booked to attend the wedding service after a booking has been made.
12.4 If The Event exceeds the booking time, increased hourly rates will apply and will be invoiced to the Client. These rates will be charged at time & a half.
12.5 SS will not receive children who are suffering from illness or infection. Any child deemed to be ill will remain under the sole responsibility of its parent/s/guardian.
12.6 A child cannot be accepted into the event unless its parent or guardian is on site at the venue and throughout the duration of the event.
12.7 SS shall not in any circumstances accept any responsibility for personal belongings of the children, parents or guardians.
12.8.1 We work to the following babysitter: child ratios when providing wedding & special event babysitters.
Newborn to 12 months 1 : 2
1- 2 years 1 : 3
2 – 3 years 1 : 4
3 – 5 years 1 : 5
5 + years 2 : 6
These ratios are a combination of legislative standards and our experience of providing quality care. Ratios of babysitters: children can be higher (but not lower) – for example, you may have children attending with some additional, individual needs that require a 1:1 care.
12.9 Refreshments and food shall be provided for the SS babysitters on the day of the event.
12.10 If the Booking occurs over mealtimes a meal for the caregiver(s) shall be provided by the client.
12.11 If the location of the wedding exceeds more than 15 miles from caregivers place of residence, an extra charge for gas will be charged.